Frequently Asked Questions
Everything you need to know about Swaadam tiffin service, subscriptions, delivery and more.
We offer fresh vegetarian and non-vegetarian thalis, daily specials, and regional dishes (North Indian, South Indian, and more). Our menu rotates weekly, and you can choose from our regular, deluxe, or jain options. All meals are prepared fresh each morning.
You can subscribe to daily, weekly, or monthly plans. Choose your preferred meal time (lunch or dinner) and number of days per week. We deliver to your home or office, and you can pause or cancel anytime with a 24-hour notice.
We currently serve Kesha Puram, Delhi, and nearby areas within a 8 km radius. For corporate offices in these zones, we offer bulk delivery. Check your pincode on our subscription page or contact us to confirm availability.
Absolutely! We have 100% pure vegetarian, vegan, and Jain meal options. We also offer a separate sattvic menu on request. Please mention your preference in the special instructions section while ordering.
For lunch deliveries, orders must be placed before 9:30 AM; for dinner, before 2:00 PM. Subscribers get a flexible window, and you can cancel or modify your meal up to 2 hours before the delivery slot.
Yes! We allow adjustments to spice levels (mild/medium/hot), portion sizes (regular, large), and you can choose to exclude certain ingredients (e.g., onion/garlic). Note your preferences in the comments, and we'll happily prepare it.
Our daily single meal starts at ₹149. Weekly plans (5 meals) start at ₹699, and monthly plans (25 meals) start at ₹2799. Corporate bulk plans are custom-priced. GST is included, and delivery is free for premium plans.
Yes, every meal is prepared the same morning in our hygienic, FSSAI-registered kitchen. We never store meals. We purchase fresh produce daily, and each tiffin is packed and delivered within 2 hours of cooking.
We accept UPI (Google Pay, PhonePe, Paytm), bank transfer, debit/credit cards, and cash on delivery (within Delhi). For corporate clients, we support monthly invoicing and NEFT payments.
You can cancel a single day's meal up to 4 hours before delivery. For subscription cancellation, we require a 48-hour notice. Refunds for unused meals are issued within 3–5 working days. Visit our Cancellation & Refund page for details.
Yes, we use food-grade, biodegradable containers made from bagasse or recycled materials. Our tiffins are microwave-safe, and we request you to return the sturdy outer boxes for reuse (optional).
We are available 8 AM – 9 PM, Monday to Saturday. Call us at +91 8595-46-1112, or email info@swaadam.online. For quick queries, you can also message us on WhatsApp.
Yes! During festivals like Diwali, Holi, and Navratri, we offer special festive thalis. Corporate parties and wedding orders are also available with a 2-day pre-order. Keep an eye on our social media for announcements.
Absolutely! We offer a 3-day trial pack at ₹399 (₹133/meal). This includes one lunch and one dinner per day (choose any 3 days). Perfect way to test our service before subscribing. Log in to your dashboard to activate the trial.