We collect only the information necessary to provide you with our tiffin and subscription services. This includes:

• Contact details: name, phone number, email address, delivery address
• Order history: meals ordered, subscription plans, delivery preferences
• Payment information: transaction details (we never store full card numbers)
• Technical data: IP address, browser type, device info (collected anonymously via cookies)

Your data helps us deliver excellent service. Specifically, we use it to:

• Process orders, payments, and meal deliveries
• Communicate about your subscription or delivery updates via SMS/email
• Improve our menus, service, and overall user experience
• Send occasional promotional offers (only with your consent, which you can withdraw anytime)

We implement industry-standard security measures, including encryption in transit, secure payment gateways, and restricted access to customer data. All data is stored on encrypted servers, and our team undergoes regular privacy training. In the unlikely event of a breach, we will notify affected users within 72 hours as per Indian IT Act guidelines.

We use minimal cookies to enhance your browsing experience, remember your login, and analyse website traffic (Google Analytics). You can disable cookies in your browser; however, certain features may not function properly. We also use third-party payment processors (like Razorpay) that may set their own cookies, governed by their respective policies.

We may share data with trusted partners only under these circumstances:

• Delivery partners: sharing name, address, phone number for order completion
• Payment gateways: necessary transaction details (never card details)
• Legal compliance: when required by law, court order, or government authority

We retain your personal data only as long as necessary for the purposes described in this policy or as required by law. Typically, order and transaction data is stored for 12 months, after which it is securely deleted or anonymized. You can request early deletion of your data by contacting us.

As a user, you have full control over your data. You may:

• Access a copy of the data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt-out of marketing communications at any time

To exercise any of these rights, simply email info@swaadam.online or call +91 8595-46-1112. We respond to all requests within 7 working days.

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it immediately.

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Last Updated" date. Significant changes will be notified via email or SMS. Continued use of our services constitutes acceptance of the updated policy.